SNCF not being able to book when adding child on Paris <> Mt Saint Michel trip

Troubleshooting Booking Issues When Adding a Child to the Paris to Mont Saint Michel Train Trip

Planning a trip from Paris to Mont Saint Michel can be an exciting adventure, especially when navigating the complexities of train reservations. However, travelers sometimes encounter unexpected obstacles during the booking process. One common issue involves difficulties when adding young children to the reservation.

Understanding the Booking System’s Limitations

Many passengers have experienced that selecting two adult tickets for the NOMAD train from Paris to Mont Saint Michel proceeds smoothly. Problems often arise when attempting to include a child, particularly a young one, in the reservation. Notably, the booking page might display a message stating that the train is “Not bookable” once a child is added.

This issue frequently ties back to how the system handles connections involving bus transfers, especially from Pontorson to Mont Saint Michel. Since the bus transfer to the island is reportedly free for children, the reservation system may not be configured to accommodate additional bookings for minors in this context. As a result, attempts to include a child in the train reservation might be rejected or block the entire booking process.

Official Guidance and Customer Support Responses

When encountering such issues, many travelers reach out to customer support for clarification. Support teams often advise that a train ticket isn’t necessary for children under two, particularly if the child will not occupy their own seat or if the bus transfer is free. While this guidance aligns with some policies, it can conflict with online research and travel regulations that typically recommend children to hold their own tickets, even if they’re free.

This discrepancy can cause confusion for travelers who wish to ensure comfort and compliance during their journey, especially for longer trips where seating for young children can make a significant difference.

Practical Steps for Travelers

If you find yourself in this situation, consider the following approaches:

1. Proceed Without Including the Child in the Online Booking: If the system allows booking seats for two adults successfully, you can travel with your child unbooked on the train. Ensure you carry appropriate proof of age if required and check local policies regarding children traveling unaccompanied or without a reserved seat.

2. Book Separate Tickets or Make Special Arrangements: Contact the train operator directly to clarify if you need a ticket for your child and to request assistance with your booking. Sometimes, agents can process reservations that the website cannot handle.

3. Book the Train and Bus Separately: Since the bus transfer is free for children, you might consider booking your